Frequently Asked Questions: General

 

How do I reset my password?

Will I receive a receipt of my gift(s) to use for tax reporting?

I have a recurring gift. How can I edit it?

I think I may have made an error when I submitted my gift (wrong amount, gave to the wrong fund). What do I do now?

I can't get the donation form to submit. Why?

What are the fees for giving online?

What is the Online Giving Program, and who can establish a fund?

 

Additional FAQs:

FAQs for Online Giving

 

How do I reset my password?

Click on the "Reset password" link located on the Sign In page, and follow the instructions provided.

 

Will I receive a receipt of my gift(s) to use for tax reporting?

Yes, per IRS requirements, a written acknowledgement will be delivered by email at the time of each gift. Please retain this acknowledgement for your tax reporting purposes. No year-end statement will be mailed out; however, you can view your exhaustive giving history online at any time. For more details, click on the "Givers" tab near the top of the screen.

 

I have a recurring gift. How can I edit it?

You may submit changes to your recurring gift, such as a new payment date, frequency, or amount, as well as changes to the receiving fund or expiration date by email. Click HERE to send us your request.

 

I think I may have made an error when I submitted my gift (wrong amount, gave to the wrong fund). What do I do now?

Click HERE to contact us by email for the quickest help, or you may call (844) 299-4011.

 

I can't get the donation form to submit. Why?

Please scroll to the top of the donation form to view the available error message.

        • The most common form errors occur due to blank fields and incorrect billing address information.
        • Please ensure that all fields have been completed and that the address entered matches the billing address for your payment account. For security purposes, the address must be entered exactly as it is listed with your bank or credit card company (the form will not accept "123 Main" in place of a billing address of "123 Main Street").
        • If you continue to experience issues, click HERE to contact us by email for the quickest help, or call (844) 299-4011.

What are the fees for giving online?

There are no additional fees for you as the donor. However, an administrative fee of 1% will be deducted from your gift before it is delivered to the receiving church or ministry. This one-time fee is for the reasonable and customary costs of operation of the Presbyterian Mission Exchange. Gifts made using a credit or debit card will be assessed an additional fee of 2.598%+$0.26 (deducted automatically by our card processing vendor). Your full donation, which includes the fees, is tax-deductible to the fullest extent permitted by law.

 

What is the Online Giving Program, and who can establish a fund?

Our Online Giving Program is designed to allow Presbyterian and Presbyterian-related congregations and ministries a way to offer an easy online, electronic giving option to their supporterswith the money collected coming straight back to the organization. This is accomplished through the establishment of one or more online giving funds for the organization. Our program also includes a profile page and donation form for your organization; for an example, click here.

Click HERE for more information or see additional Online Giving FAQs here.